Please scroll down to view 1. Contact 2. Shipping Information 3. Return Policy Contacting Echoes: *********************************************************** If you have questions, or a problem, e-mail us at: echoes@echoes.org (610) 827-9600 8am - 5pm Eastern Time to speak with Customer Service Staff All other times, please leave a message PO Box 256 Chester Springs, PA 19425 Fax (610) 827-9614 echoes@echoes.org *********************************************************** ************************************************************ Please allow approximately 1 week for delivery of regular first class mail, depending upon stock. If an item is out of stock, we will inform you of an approximate delivery date. When items are out of stock, your order may be held for stock to arrive, or will be shipped in multiple shipments (at no additional shipping charges). SHIPPING RATES: Ground Shipping (First Class Mail): 1 Item - $2.95 2-4 Items - $4.50 Outside United States and Canada, Regular shipping 1-2 Items - $5.56 3-5 Items - $12.00 6-8 Items - $17.00 9+ Items - $23.00 RETURN POLICY Returns for manufacturer defective items are accepted within 14 days of receipt. We will replace the item(s) at no charge. Please send item in original packaging, if possible, and include a note stating the problem, and mail to: Echodisc returns PO Box 256 Chester Springs, PA 19425 For all other returns, within 14 days of receipt, a 15% restocking fee will be charged based on the item's price, and a catalog credit will be issued for the remainder. Sorry, we cannot accept returns after 14 days. |